Be the first point of contact for customers; create tickets and deliver timely notifications.
Answer inquiries via phone, email, and system requests; document solutions using SOPs.
Support tasks like shipping equipment, updating mobility info, and organizing storerooms.
Assist with laptop resets, mailing peripherals, tracking packages, and other projects.

🎯 Requirements

High School Diploma or GED required.
Strong communication and customer service skills.
Basic knowledge of Windows OS and IT tools.
Ability to follow SOPs and multitask in a fast-paced environment.
Familiarity with shipping processes and asset tracking is a plus.

🎁 Benefits

Medical, Dental & Vision Coverage
Life Insurance
401(k) with company match
You Pick a Day paid holiday
FSA & HSA options
Pet Insurance

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