Field Services Technician

Join DYOPATH as a Field Services Technician!

We’re proud to share that DYOPATH has been recognized as a “Great Place to Work” for four consecutive years! What’s our secret? Our amazing team. Our culture thrives on collaboration, innovation, and mutual respect.

At DYOPATH, we believe:

• You deserve to grow and feel empowered in your role.
• A fun, diverse environment allows you to bring your authentic self to work every day.
• Maintaining a healthy work-life balance is essential to our positive culture.

We can’t wait for you to join us and bring your creativity, passion, and entrepreneurial spirit to DYOPATH!

We’re Hiring: Field Service Technician

Location: Carretera Federal A Villa De García Km 4.5 S/N, Santa Catarina, Nuevo León, 66350, MexicoPay Rate: $23,000 MXN per monthPay Frequency: MonthlyShift: Monday – Friday, 7:30 a.m. – 4:00 p.m. (Standard Business Hours)

What You’ll Do

As a Field Service Technician, you’ll deliver exceptional technical support to our clients through phone, email, and onsite visits. You’ll work in dynamic environments, ensuring systems run smoothly and efficiently.

Responsibilities:

• Install, maintain, and repair computers, servers, peripherals, and interactive tools.
• Provide support for technical software, databases, and client service platforms.
• Troubleshoot and resolve technical issues quickly and effectively.
• Maintain software license compliance.
• Keep accurate inventory and ensure physical security of IT assets.
• Work in various field conditions (including stooping, kneeling, and climbing).
• Perform other duties as assigned.

Skills & Qualifications

• Education: High School Diploma or GED (required).
• Basic computer literacy.
• Proficient in technical software, databases, and Caterpillar service platforms.
• Strong troubleshooting and problem-solving skills.
• Excellent oral and written communication.
• Ability to work independently and as part of a team.
• Professional demeanor when interacting with customers.
• Organized and able to prioritize workload effectively.
• Willingness to work overtime, weekends, and travel as needed.
• Ability to lift and carry up to 70 lbs (32 kg).
• Comfortable working in various field conditions.

Why DYOPATH? – Mexico Benefits

DYOPATH is proud to provide a comprehensive benefits package that supports your well-being. That’s why we’ve been certified a Great Place to Work for four years running! Here’s what our Field Service Technicians in Mexico love:

Health & Insurance

• Medical, dental, and vision coverage
• Company‑paid life and AD&D insurance
• Short‑ and long-term disability insurance

Financial Wellness

• Retirement savings plan (local equivalent)
• Flexible Spending Accounts (FSA) / Health Savings Account (HSA)
• Commuter expense reimbursement (parking & transit)

Professional Growth & Support

• Ongoing training programs (including technical skill-building)
• Partnerships with leading training providers
• Employee Assistance Program (EAP) and wellness initiatives

Paid Time Off & Leave

• Generous Paid Time Off:
• 25 days in year one (prorated based on hire date)
• 30 days per year thereafter
• Additional vacation accrual based on tenure (up to 32 days total)
• 10-day bonus on your work anniversary
• Paid holidays
• Paid parental leave
• Paid bereavement leave (up to 3 days for immediate family)
• Jury duty pay

Work-Life Flexibility & Culture

• “Dress for Your Day” policy
• Employee referral bonus program
• Monthly engagement events and shout-out awards
• Access to DYOPATH’s Employee Discount Marketplace:
• Discounts on food, shopping, travel, gyms, entertainment, and more

Ready to Join Us?

If you’re ready to take your career to the next level and join a team that values both purpose and success, we want to hear from you!Apply today for the Field Services role and make a difference at DYOPATH.

Equal Opportunity EmployerDYOPATH is committed to a work environment free of discrimination. We recruit and hire without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.For more information, visit: www.dyopath.com

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.