Desktop Support Analyst II

Are you a tech-savvy problem solver with a knack for helping others? We're looking for a Desktop Support Analyst II in Miami to keep our computer systems running smoothly and assist users with technical issues. If you're detail-oriented and have excellent communication skills, we want you on our team!

At DYOPATH, we're not just another IT company – we’re apeople-firstorganization committed to building a collaborative, creative, and inclusive work culture. We’ve been recognized as aGreat Place to Workfor four years running, and we want YOU to be part of our award-winning team!

Why DYOPATH?

• People-First Culture: We value collaboration, creativity, and making sure every team member feels supported and appreciated.
• Do the Right Thing:Integrity and honesty are at our core. You'll be part of a team that embraces accountability and always strives to do what's right.
• Amazing Benefits:
  • Medical, Dental, Vision, and Life Insurance
  • 401(k) with company match
  • Paid Time Off
  • Paid Holidays
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • Pet Insurance (because we know pets are family too!)
  • And more! Check out our full benefits available athttps://dyopath.com/careers/

The Details

• Pay:$21/h
• Location: Onsite in Miami, FL 33032
  (at the Miami port)
• Shift: 9:00am – 6:00pm, Monday - Friday

Key Responsibilities

• Technical Support:

• Install, deploy, and maintain PCs, laptops, software, scanners, printers, and peripherals.

• Troubleshoot hardware and software issues in person, over the phone, or via chat.

• Perform updates including Microsoft security patches, anti-virus signature files, and other software/application updates.

• User Assistance:

• Analyze user requests and incidents, organizing meetings with users to discuss resolutions.

• Support internal customers by providing technical advice and problem resolution.

• Create, receive, and resolve end-user incidents, tasks, and requests while maintaining response and resolution of contracted SLAs.

• Incident Management:

• Track progress of incidents and tasks using internal or client ticketing software.

• Order parts as needed for asset hardware maintenance and repair to resolve tasks and incidents.

• Knowledge Sharing:

• Create, edit, and maintain knowledge base articles.

• Document process requirements and write clear procedures and instructional manuals to build out self-service capabilities.

Qualifications:

• Experience:Previous experience in a desktop support role is a plus.
• Skills:Strong troubleshooting abilities, familiarity with MS O365 Suite, and excellent communication skills
• Bachelor’s Degree in computer science, IT, or another comparable field or four years of comparable work experience
• A+ Certified or the ability to obtain within first 12 months of employment

Join us and make a difference by ensuring our tech runs smoothly and efficiently!