Desktop Support Analyst

🚀 Join DYOPATH as a Desktop Support Analyst: Where Tech Meets Impact!

Are you the kind of person who thrives on solving technical puzzles and making people’s workdays smoother? If so, DYOPATH wants YOU to be our next Desktop Support Analyst!

As a Desktop Support Analyst, you’ll be the go-to expert for desktop and laptop support, tackling technical challenges head-on and helping end users stay productive and connected. This isn’t just a help desk job, it’s a hands-on, high-impact role where your skills will shine every single day.

💼 What You’ll Do as a Desktop Support Analyst:

• Be the first line of defense for technical issues—troubleshooting hardware, software, and connectivity problems.
• Support PCs, laptops, printers, and peripherals with precision and care.
• Deploy and maintain systems, apply updates, and manage imaging and configurations.
• Resolve account access issues and assist with company software.
• Keep documentation sharp and knowledge bases up to date.
• Work with ticketing tools to track and resolve incidents within SLA timelines.

🌟 Why DYOPATH?

DYOPATH isn’t just a workplace, it’s a community built on L.O.V.E. (Living Our Values Every Day). As a Desktop Support Analyst, you’ll be part of a team that values collaboration, innovation, and personal growth. We don’t just support clients—we empower them. And we do the same for our people.

Whether you're expanding your technical toolkit, exploring new career paths, or looking for a company that truly appreciates your contributions, DYOPATH is the place to grow.

📍 Role Details:

• Title: Desktop Support Analyst 
• Location: On-site in Mossville, IL
• Schedule: Monday–Friday, 7:30 AM – 4:00 PM CST
• Pay: $22/hour

🎁 Benefits That Go Beyond:

• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Paid Time Off and Holidays
• FSA & HSA options
• Pet Insurance (because furry friends matter too!)
• And more! Explore the full package at https://www.dyopath.com/careers

🎓 What You Bring:

• Bachelor’s in Computer Science, IT, or 4+ years of equivalent experience
• A+ Certification (current or in progress)
• Prior experience in a Desktop Support role preferred
• Strong troubleshooting skills and Microsoft 365 experience
• Excellent communication and time management
• A customer-first mindset and attention to detail

✨ Ready to Make a Difference?

Apply now and become a Desktop Support Analyst at DYOPATH—where your tech skills meet purpose, and your career meets opportunity.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.