Related skills
crm customer support dutch omnichannel ticketing📋 Description
- Omnichannel inquiry resolution across phone, email, and live chat within SLAs.
- De-escalation and problem solving with policy-aligned solutions.
- Deliver favorable outcomes for First Contact Resolution (FCR) and CSAT.
- Document interactions and resolutions in the CRM or ticketing system.
🎯 Requirements
- Dutch language proficiency.
- Experience in call centers and direct customer support.
- Ability to work independently as a contractor.
- Familiarity with CRM and ticketing systems.
- Strong communication and problem-solving skills.
🎁 Benefits
- Remote freelance engagement.
- Flexible, autonomous work.
- No company-sponsored health insurance or PTO.
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