【ROLE DESCRIPTION】
The Key Account Manager’s primary responsibilities include prospecting, qualifying, selling and closing new business to existing and net new customers. The Key Account Manager brings a Point of View to the Customer engagement; uses all resources to solve customer problems with appropriate SAP products.
【EXPECTATIONS AND TASKS】 Engage with customers early in the sales cycle by matching customer needs to solutions .Engage customers through impactful storytelling.Contribute to creation of overall theme and competitive differentiation (value wedges) and execute dry runs on deals and customer engagements.Provide answers to customer inquiries concerning solution topics focusing on driving customer success and business outcomes.Embrace consistent messaging and employ digital assets in all customer engagements, including recorded demos, presentations, microsites and other content created by SAP's Global Digital Content Factory.Provide expertise through the customers' successful deployments and realization of value, as required.Expand the D&B footprint by showing how other D&B solutions can be leveraged to address other areas of their business. 【Nice To Have】 Provide expertise to the account team and to the development of the account strategy.Support new sales and adoption by providing solution-specific expertise and competitive differentiation.Build knowledge across the customer lifecycle.