Coordinator II (R-18361)

Overview

Summary: In this position, you will answer a variety of phone calls and emails from our customers regarding processing payments, invoice & contract questions & initiating disputes. The ideal candidate for this position should have previous experience in an inbound customer service role and will possess excellent problem solving, verbal & written communication skills.

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.

Key Responsibilities

• Day to day contact of customers who have past due receivables for payment.
• Perform compliance file reviews on a monthly basis in partnership with Dispute Specialist. Review files with Sales team and make determination on cancellations and bad debt. Ensure the receivable resolution policy and procedures are adhered to.
• Support the Team Leader and Leader of Credit/Collections by absorbing day to day team, cross-business and other leadership tasks.

Key Requirements

• 3-6 years Customer Service/outbound call centre experience.
• Bachelor’s degree in finance, Accounting or a related field is preferred.
• Problem solving skills in a financially oriented environment.
• Proven oral and written communication skills.
• To meet deadlines and goals as an individual and function as a contributor in a team environment.

Additional Information

Location: Hyderabad - India (Remote). Department: Finance. Job ID: f85068e0-276c-4373-97ac-ef679bdde75a. Organization: Dun & Bradstreet.