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Dscout is a flexible Experience Research Platform for capturing in-context insights from high-quality participants, bridging the gap between product teams and users. Leading brands like Sonos, Spotify, Duolingo and Best Buy use Dscout to test ideas, iterate quickly, collaborate, and build confidently. We are expanding our smart and driven team and would love for you to join us.
Interested in becoming an Account Director on our team? We’d love to hear from you! Submit your resume and our team will review it. When an opportunity for this role arises, and if there is a fit, you will hear from us. This means that you will only hear from us in case we have an opportunity that matches your profile.
As an Account Director, we’d look to you to help expand our impact. In this role, you’ll build trusted partnerships with senior leaders at some of the most innovative companies in the world - driving new business, expanding relationships with existing customers, and ensuring long-term growth through renewals.
This is more than a sales role - it’s an opportunity to shape the way brands connect with their customers, influence strategic roadmaps, and fuel the growth of an industry-leading platform.
What you will do
- Win New Partnerships: Identify and close new business opportunities with enterprise and mid-market companies. Engage executives in compelling conversations about how Dscout can unlock deeper understanding of their customers. Guide prospects through a consultative sales process that highlights ROI and strategic value.
- Expand Relationships:Cultivate long-term relationships with clients, becoming a trusted advisor across multiple teams, functions, and geographies. Identify opportunities for growth within existing accounts by aligning Dscout’s capabilities to evolving client needs. Partner closely with client stakeholders to co-create strategies that accelerate adoption and impact.
- Secure Renewals & Drive Value:Own the renewal process by demonstrating business outcomes and ensuring clients see ongoing value. Work hand-in-hand with our Customer Experience & Research (CXR) Team to deliver an outstanding client experience that fuels loyalty and retention. Consistently achieve industry-leading renewal rates by advocating for client success.
- Lead with Insight: Stay ahead of industry trends and client challenges, positioning Dscout as an essential partner in experience research. Share client feedback and market intelligence to shape our product strategy and go-to-market approach. Help define and execute our sales vision, contributing to the growth and success of the entire team.
What you will bring
- A proven track record (5+ years) of success in enterprise SaaS sales.
- Expertise in managing complex sales cycles, influencing senior executives, and closing multi-stakeholder deals.
- Demonstrated success in both new business acquisition and growing existing accounts.
- A consultative, client-first mindset - able to uncover strategic needs and translate them into actionable solutions.
- Exceptional communication, negotiation, and executive presence.
- An entrepreneurial spirit: self-driven, adaptable, and eager to grow with a dynamic team.
About Dscout is a flexible Experience Research Platform for capturing in-context insights from high-quality participants, bridging the gap between product teams and users. Leading brands like Sonos, Spotify, Duolingo and Best Buy use Dscout to test ideas, iterate quickly, collaborate, and build confidently. We are expanding our smart and driven team and would love for you to join us.
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