Guide drivers through operational procedures by phone, ensuring smooth handoffs.
Uphold processes, policies and legal regulations in daily operations.
Track and analyze metrics to resolve operational issues and drive improvements.
Identify opportunities and implement process improvements to streamline daily tasks.
Special/ad-hoc projects assigned by Line Manager/Department Manager.

🎯 Requirements

Outgoing, open-minded personality for interacting with diverse people.
Ambitious go-getter with solutions for daily ops needs.
Strong prioritization and structured mindset to multitask.
Autonomous and adaptable to changing work environment.
Bachelor's degree or college experience preferred.
Minimum 1 year experience in operations or customer service.

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