Provide frontline support for Shift4 products (LTM, UTG) and POS integrations.
Assist customers with troubleshooting, problem resolution, and general inquiries.
Collaborate with resellers, partners, and internal teams to resolve integration problems.
Track and document support interactions, maintaining clear records.
Stay up-to-date on software updates, product changes, and company policies.
Manage multiple support tasks efficiently across channels.

🎯 Requirements

High school diploma or equivalent; associate degree or tech support experience preferred.
Strong customer service, communication, and problem-solving skills.
Ability to explain technical concepts clearly and simply.
Positive, collaborative, and team-oriented attitude.
Quick learner with adaptability in a fast-paced environment.
Proficiency in Microsoft Office Suite or Google Workspace.

🎁 Benefits

Equal opportunity employer.
Flexible work hours to support 24/7 operations.

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