Staff Software Engineer

Dovetail is a rapidly growing global company on a mission to improve the quality of every thing. Our AI-native customer intelligence platform helps thousands of teams from Fortune 500 companies to innovative startups to bring together customer insights from across their organization.

We capture every sales call, survey, report, interview, support ticket, renewal call, usability test, and app review, and transform that raw data into actionable insights your product team can leverage. By helping our customers truly understand their users, we empower them to build better products, services, and experiences.

We’re seeking ambitious problem solvers from diverse backgrounds who are valued for their experience, passionate about their craft, and excited about the work we’re undertaking.

Dovetail is the world’s leading AI-first customer insights hub, on a mission to improve the quality of every thing. We’re redefining what it means to be connected to your customer, giving everyone on the product team fast and easy access to customer insights at any point in the development lifecycle.

Founded in 2017, Dovetail’s team is 100+ and growing across our offices in Sydney and San Francisco. We’re seeking ambitious problem solvers from a diverse range of backgrounds, who are desired for their experience, passionate about their craft, and excited about the work we’re undertaking. If this sounds like you, read on…

What you will do

• Join our product engineering team. You'll be a crucial part of our product team, working closely with your engineering manager, tech lead, product manager, designer, and other engineers to evolve the feature set of Dovetail's product.

• Deliver high-quality software design. Working with your product team, you'll identify, define, design, and implement technical solutions for Dovetail’s web product, including both frontend and backend development, to create meaningful value for our customers.

• Mentor and support other engineers. We're growing quickly and as a senior engineer, you'll assist in optimizing the team to continually improve their software practices through code review, pair programming, design sparring, etc to support career growth.

• Foster a culture of pragmatism. You'll maintain and foster a pragmatic approach to software development whilst also collaborating towards the establishment of detailed guidelines and standards for product development processes based on industry best practices and your experience.

Your background

• Extensive experience building web products. You'll have hands-on exposure to building fullstack web applications, including frontend websites and backend services with technologies like TypeScript, React, GraphQL, Node, PostgreSQL ontop of cloud vendors like AWS and GCP.

• Experience managing software projects. You'll have the ability to own the delivery of complex features, break down requirements and provide reasonable estimates.

• A passion for innovation and learning. We’re an AI native business. We build products using AI and ML based technologies like Sagemaker, Bedrock and the best models from Anthropic, Google and Amazon. We’re also continually innovating in the use of AI tooling to build and support our product - while you don’t need to be an expert in these technologies, we hope you’re as excited about learning, using and building with them as we are.

• You are pragmatic and flexible. Like your new teammates, you're used to doing what's necessary to get the job done. You'll need to be comfortable with ambiguity, be resourceful to solve problems, and be able to adjust to shifting deadlines and project goals.

• When you do it, you nail it. You share our keen eye for quality. You don't half-ass your work, instead what you ship is top-notch. You cut scope before cutting quality.

• Excellent, concise communicator. You can easily convey your thoughts, opinions, and feelings with your product team and have the ability to articulate effort vs impact tradeoffs.

At Dovetail, we’re passionate about building and fostering an environment where every team member feels supported and valued. We celebrate individualism, welcoming everyone to show up as their authentic selves every day. It’s no secret that diversity builds the best teams, large or small, so we highly encourage applications from people who identify as part of an under-represented group.

Benefits

• Equity for everyone. We put our money where our mouth is. No matter your role, we provide equity for all along with competitive salaries. See your investment grow as Dovetail grows.

• Extra paid days off. Enjoy ad-hoc KitKat days to take a step back and spend it however you like. Hit the beach, spend time with your family, pick up that hobby you’ve been meaning to try, or anything in between!

• Generous parental leave. We offer an inclusive framework of up to 20 weeks paid leave to support new parents. Every family is unique, so you make the call how you’d like to take care of what matters most.

• Floating public holidays. Public holidays don’t always align with when you want to take leave. So the choice is yours when it comes to swapping public holiday leave for a later date. You do you!

• Flexible work-life balance. Whether you're a parent, student, or juggling a million things, we get it. While we're an office-first culture, we work together to make your schedule work for you.

• Develop and grow. Take a course, attend a lunch and learn, or head to a conference to help you grow! We love to support you any way we can, so expect Dovetail to be your #1 fan when it comes to achieving your career goals.

• Modern and pet friendly offices. Bring your pooch to our modern, ergonomic offices in the heart of Surry Hills. We also host monthly events for the whole team to connect and unwind.

• Health is wealth. We believe that everyone has the right to mental wellness and support so every Dovetailer has access to Uprise (Employee Assistance Program) for themselves as well as their families.

At Dovetail, we’re passionate about building and fostering an environment where every team member feels supported and valued. We celebrate individualism, welcoming everyone to show up as their authentic selves every day. It’s no secret that diversity builds the best teams, large or small, so we highly encourage applications from people who identify as part of an under-represented group.

Benefits

• Equity for everyone. Along with a competitive base salary, we offer options to keep us focused on driving long-term impact.

• Love coming to work. Our offices are set up to maximise in-person collaboration and make your commute more than worthwhile.

• Join our community. Find your people in a Doveclub, bond with your team on the regular, celebrate small wins, big milestones and cultural events with the whole company.

• Learn & Thrive. Quench your thirst for knowledge with our generous L&D allowance or get support to Thrive, not just survive, using our wellness budget.

• Ample PTO. Time off for the hard work you put in. 4 weeks accrued leave, floating public holidays and additional Kit Kat days throughout the year.

• Work from anywhere. Up to 4 weeks per year to do your job anywhere in the world.

• Generous parental leave. We offer up to 20 weeks of paid parental leave to support new parents.

• 4 weeks at 4 years. 4 years is a long time in tech, and we value loyalty. Take a well-earned break of 4 weeks off on Dovetail.

• Stellar benefits for those located in the US. Comprehensive health, dental, vision, 401(K) and more offered through Sequoia.