Related skills
crm hubspot salesforce customer service zendesk📋 Description
- Provide donor support via email and phone (refunds, recurring gifts, login inquiries)
- Triage incoming requests to the correct team based on email content
- Provide proactive outreach to ActBlue users as needed
- Review voicemails and return calls
- Flag bugs or issues reported by users
- Review donation transactions for fraud prevention
🎯 Requirements
- Experience in customer service; daily support via email and phone
- Strong preference for HubSpot or similar email ticket programs such as Salesforce/Zendesk
- Attention to detail; proofreading and accuracy
- Troubleshooting skills; creativity, patience, and a helpful attitude
- Organized and efficient with high volumes of emails and calls
- Excellent communication and ability to tailor language for diverse users
🎁 Benefits
- Flexible schedules and unlimited time off
- Health, dental, and vision insurance for employees and families; plus HRA
- Employer-paid life insurance and AD&D; voluntary option
- Dependent care and health care FSA options
- Employee Assistance Program (EAP) benefits
- 2% employer-paid 401(k) with up to 6% match
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