Related skills
crm google sheets help desk data integrity dashboards📋 Description
- Provide donor experience & customer service via email help desk.
- Resolve donation management requests using CRM, payment processor & Impact Dashboard.
- Verify matching gifts with donors and confirm completion.
- Maintain and update the help desk ticketing macros and ticket types.
- Process donations (offline channels) and ensure data entry within SLAs.
- Support cross-team Growth initiatives and share updates with stakeholders.
🎯 Requirements
- Strong alignment with GiveDirectly values and core competencies.
- Fluency in English is required.
- Strong organizational skills; manage multiple workflows within defined timelines.
- Exceptional attention to detail and data accuracy.
- Comfort with Google Sheets, CRMs, and ticketing platforms; quick learner.
- Excellent written communication skills.
🎁 Benefits
- Positive, supportive team with advancement opportunities.
- Commitment to staff development and growth.
- Competitive salary, including bonus.
- Robust health benefits plan (varies by country).
- Flexible paid time off.
- Allowances for desk setup and learning & development.
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