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crm google sheets cross-functional collaboration ticketing donation_processing📋 Description
- Donor communications and customer support.
- Manage donation processing and related workflows.
- Maintain run-rate help desk and ticketing macros.
- Cross-team coordination with Growth and operations.
- Own data workflows in CRM and platforms.
- Cover peak periods and provide back-up support.
🎯 Requirements
- Alignment with GiveDirectly Values
- Fluency in English
- Strong organizational skills and multi-workflow management
- Attention to detail and data accuracy
- Proficiency with Google Sheets, CRMs, and ticketing
- Excellent written communication and customer service
🎁 Benefits
- Positive, supportive team with growth opportunities
- Commitment to staff development
- Competitive salary with bonus
- Health benefits
- Flexible paid time off
- Learning and development allowances
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