Underwriter

Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.

The role:

As we continue our expansion into Europe, we are looking for someone as ambitious as we are to join our Madrid-based underwriting team focusing on the Spanish market to act as a shield between Dojo and any fraud, AML and credit risks we may face. At the rate we’re growing, applications from a variety of businesses from small to enterprise come in thick and fast; you’ll use your insight and understanding across both financial and relevant non-financial information to ensure they meet Dojo risk appetite.

Working alongside a great team of fast and thorough decision-makers, you’ll proactively engage with internal stakeholders and our clients to find solutions to best manage and mitigate our risk, while supporting the continued growth and expansion of Dojo.

What you will do:

• Conduct thorough risk assessments tailored to each merchant and vertical, covering potential fraud, AML, and credit risks to ensure a holistic view of exposure.

• Perform comprehensive KYC (Know Your Customer) and KYB (Know Your Business) due diligence checks on all applicants, ensuring compliance with Spanish AML regulations and internal policies.

• Identify credit risk and exposure drivers specific to each vertical in the acquiring business, recognising how sector dynamics impact overall risk profiles.

• Evaluate the creditworthiness of prospective and existing customers by analysing financial statements, payment history, industry trends, and other non-financial factors.

• Own the credit decision process by delivering well-founded recommendations on credit limits, based on the underlying acquiring credit risk exposure relative to the proposed facilities being requested.

• Lead engagement with commercial teams to identify solutions that maximise onboarding opportunities, manage case escalations, and deliver training while ensuring advocacy of the risk and underwriting function.

• Stay updated on industry trends, market conditions, and regulatory changes that may impact credit risk and AML.

• Contribute to the creation, development, and documentation of policies and processes across the credit and underwriting function, including identifying potential areas for improvement and making recommendations for change.

• Collaborate closely with the Legal team to negotiate and review bespoke contracts and security arrangements.

What you will bring:

• Demonstrable knowledge in Spanish AML regulations, with the ability to assess and validate documentation across different legal entity types.

• A deep understanding of acquiring risks and the controls to mitigate them, alongside knowledge in card scheme rules and the chargeback process.

• Proven experience in a credit risk underwriting role within a financial institution, specifically applying financial analysis skills and with strong knowledge of the Spanish market.

• To be educated to a degree level or have equivalent experience within credit risk, underwriting, or a similar role within the financial services sector in the Spanish market.
• Strong problem-solving, negotiation, and decision-making skills, with the ability to manage multiple priorities effectively.
• Excellent communication skills, with the ability to articulate complex underwriting decisions to both internal and external stakeholders.
• A customer-focused mindset, balancing risk management with commercial opportunities and client satisfaction.
• Collaborative working style, with a focus on continuous improvement, knowledge sharing, and achieving shared goals.
• Motivation to grow and develop skills, with a passion for innovation and driving change within the payments industry.
• Business fluency in English and Spanish.

What you will bring:

• Demonstrable knowledge in Spanish AML regulations, with the ability to assess and validate documentation across different legal entity types.

• A deep understanding of acquiring risks and the controls to mitigate them, alongside knowledge in card scheme rules and the chargeback process.

• Proven experience in a credit risk underwriting role within a financial institution, specifically applying financial analysis skills and with strong knowledge of the Spanish market.

• To be educated to a degree level or have equivalent experience within credit risk, underwriting, or a similar role within the financial services sector in the Spanish market.

• Strong problem-solving, negotiation, and decision-making skills, with the ability to manage multiple priorities effectively.

• Excellent communication skills, with the ability to articulate complex underwriting decisions to both internal and external stakeholders.

• A customer-focused mindset, balancing risk management with commercial opportunities and client satisfaction.

• Collaborative working style, with a focus on continuous improvement, knowledge sharing, and achieving shared goals.

• Motivation to grow and develop skills, with a passion for innovation and driving change within the payments industry.

• Business fluency in English and Spanish.