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customer support upselling english italian multichannel support📋 Description
- Handle inbound calls, respond to emails, manage live chats, and reach out to customers.
- Answer questions from account updates to troubleshooting tech issues.
- Deliver excellent service across all channels.
- Have value-based conversations and upsell to maximise product value.
- Juggle various internal and external systems.
- Take on problems with a Right First Time attitude.
🎯 Requirements
- Fluency in English and Italian, written and spoken.
- Background in retail, hospitality, or contact-centre support.
- Commitment to outstanding service and customer satisfaction.
- Ability to build relationships and communicate clearly.
- Proactive, can-do attitude with strong problem solving.
- Comfortable wearing multiple hats and juggling tasks.
🎁 Benefits
- Salary: £27,430 base salary.
- Bonus: Up to £3,000 annual bonus, paid quarterly.
- Location: Bristol city centre office.
- Working model: Office-first; 3+ days in the office with 2 days from home after probation.
- Hours: 37.5-hour week, Mon-Fri, 8am-6pm; schedule known 12 weeks ahead.
- Start date: Induction on 9 March 2026.
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