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communication crm customer service multi-channel support📋 Description
- Handle inbound calls, respond to emails, and manage live chats.
- Proactively reach out to customers to keep them happy.
- Answer questions from basic account updates to troubleshooting.
- Deliver excellent service across all channels.
- Upsell to ensure customers get the most from our products.
- Juggle multiple internal and external systems and own challenges.
🎯 Requirements
- Retail, hospitality or contact-centre background welcome.
- Customer obsession, adaptability, and growth mindset.
- Strong relationship-building and clear communication.
- Proactive, can-do attitude with problem-solving skills.
- Comfort juggling multiple hats and tasks.
- Confidence to suggest improvements and innovate.
🎁 Benefits
- Salary: £27,430 base salary (+£4,160 weekend uplift).
- Bonus: Up to £3,000 annually, paid quarterly.
- Location: Bristol office, 5-minute walk from Temple Meads.
- Working model: 3+ days in office with some home days after probation.
- Start date: 9 March 2026.
- Equipment provided on day one (laptop, headset).
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