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About Doctolib

Doctolib is a leading European healthtech company connecting patients with healthcare professionals and enabling online booking and digital health services.

Role Overview

As a Technical Services Associate (x/f/m) in Berlin, you will support clients on the Doctolib platform, troubleshoot technical issues, and collaborate with product and engineering teams to ensure reliable service. You will play a key role in onboarding new clinics and doctors and in maintaining a high level of customer satisfaction.

Responsibilities

Act as the primary contact for technical inquiries from customers and internal teams.
Troubleshoot platform issues and reproduce incidents for engineering teams.
Assist with onboarding and training for new clients.
Maintain and expand internal knowledge base and documentation.
Monitor service levels and contribute to process improvements.
Collaborate with cross-functional teams to deliver reliable, scalable solutions.

Requirements

Strong communication skills in English; German is a plus.
Willingness to work in a fast-paced environment and adapt to changing priorities.
Problem-solving mindset with attention to detail.
Experience in customer support or operations is a plus; degree in a relevant field is welcome.
Familiarity with basic IT concepts and willingness to learn

Benefits

Competitive compensation package
Health insurance and other wellbeing benefits
Professional development opportunities
Supportive, collaborative team culture

Doctolib