Hospital Sales Operations & Business Performance Lead (x/f/m)

Doctolib is hiring a Hospital Sales Operations & Business Performance Lead (x/f/m) in Berlin, Germany. This role focuses on driving revenue growth and operational excellence for hospital partnerships through data-driven strategy and cross-functional leadership.

Role overview

You will own the hospital sales operating model, design scalable processes, and lead performance initiatives to maximize adoption and revenue across hospital accounts. You will partner with Sales, Commercial Ops, Finance, and Product to implement insights that improve outcomes for hospitals and for Doctolib.

Responsibilities

• Define and oversee the hospital sales operating model, processes, governance, and performance framework
• Develop dashboards and reporting to monitor revenue, pipeline, conversion, renewal rates, and other key metrics
• Collaborate with Sales leadership to set targets, forecast accurately, and drive data-informed decisions
• Lead cross-functional programs to improve hospital adoption, satisfaction, and contract renewal
• Identify opportunities to optimize pricing, packaging, and value proposition for hospital customers
• Ensure data integrity and scalable analytics to inform strategic initiatives
• Work with Product and Engineering to implement analytics-driven features and improvements

Qualifications

• Proven experience in sales operations, revenue management, or a closely related field
• Strong analytical mindset with ability to translate data into actionable insights (experience with BI tools and SQL is a plus)
• Leadership experience and ability to manage cross-functional projects
• Excellent communication and stakeholder management, ideally in a multilingual environment
• Healthcare or healthtech exposure is a plus

About Doctolib

Doctolib is a leading healthtech company focused on simplifying healthcare access and delivery. This role contributes to empowering hospitals with efficient tools to connect with patients and improve care outcomes.