Research Operations Program Manager (Eastern or Central Time Zone preferred)

\u003cp style=\"min-height:1.5em\"\u003eAt Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride!\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eUX Research \u003c/strong\u003eat Docker is a fast-paced, collaborative team that partners closely with Product Designers, Product Managers, and Engineers who are passionate about developer experience. The User Research team at Docker is looking for a Research Operations Manager to support UX research activities and to develop a culture of user-centered development across the company. This is an operational role, ideal for someone who is passionate about enabling research through strong logistical, strategic, and organizational execution.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eNote:\u003c/strong\u003e This is not a transitional role into UX research. It is intentionally structured for professionals who are focused on research operations as their long-term career path.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003ch2\u003e\u003cstrong\u003eResponsibilities\u003c/strong\u003e\u003c/h2\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eManage and optimize the processes, tools, and infrastructure that support UX research activities\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eCoordinate participant recruitment logistics (e.g., sourcing, screening, scheduling, NDAs, and compensation)\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eBuild and lead the strategy for participant management, including maintaining the research participant database\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eOwn key operational areas of the research program such as data governance, vendor and knowledge management, and standardizing documentation\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eDevelop and scale programs that foster a user-centered culture across the company, empowering cross-functional teams to connect with users and gather feedback; partner with other teams (Support, Sales, etc.) as needed\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eDocument and standardize research operations processes, including cross-functional processes with Legal, Security, and others\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eImplement and oversee success metrics for user research activities\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eDevelop and implement a long-term vision for research operations that aligns with organizational goals\u003c/p\u003e\u003c/p\u003e\u003clli\u003e\u003c/ul\u003e\u003ch2\u003e\u003cstrong\u003eQualifications\u003c/strong\u003e\u003c/h2\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e5+ years of experience in research operations or a related field in a fast-paced Agile environment\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eBackground in project management, event coordination, or logistics-heavy roles\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eProven track record in managing end-to-end participant recruitment processes\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eStrong knowledge of research tools and platforms (e.g., Qualtrics, Calendly)\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eBachelor’s degree or equivalent experience\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eExcellent organizational skills with a keen attention to detail\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eDemonstrated ability to manage multiple priorities and “herd cats” effectively\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eStrong communication and interpersonal skills; highly collaborative and proactive\u003c/p\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch1\u003e\u003cstrong\u003eWhat to Expect\u003e\u003c/h1\u003e\u003ch2\u003e\u003cstrong\u003eFirst 30 Days\u003c/strong\u003e\u003c/h2\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eOnboard with the User Research team\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eReview existing research operations processes, tools, templates, and documentation\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eFamiliarize yourself with participant recruitment tools, databases, and external vendors in use\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eBegin to identify pain points and opportunities for improvement\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eStart contributing to live operational tasks such as scheduling\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch2\u003e\u003cstrong\u003eFirst 90 Days\u003c/strong\u003e\u003c/h2\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eTake ownership of day-to-day recruitment and operations for research initiatives\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003ePropose and begin implementing improvements to existing processes\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eDefine success metrics for key research operations processes and begin tracking baseline performance\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003ePropose a long-term participant management strategy\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eDraft a roadmap for research operations improvements for the next 6–12 months\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch2\u003e\u003cstrong\u003eOne-Year Outlook\u003c/strong\u003e\u003c/h2\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eEstablish end-to-end research operations as a well-oiled function\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eStandardize recruiting workflows, including participant consent, scheduling, NDAs, and compensation\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eLaunch cross-functional programs that embed user-centered thinking into the broader company culture\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eImplement tooling and vendor improvements\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eBecome a trusted strategic partner to UX Research, Design, Product, Legal, and Security\u003c/p\u003e\u003c/p\u003e\u003cli\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eWe use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://getcovey.com/product/covey-scout-inbound\"\u003eCovey Scout for Inbound\u003c/a\u003e on April 13, 2024.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003ePlease see the independent bias audit report covering our use of Covey \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://getcovey.com/nyc-local-law-144\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003ePerks\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eFreedom \u0026amp; flexibility; fit your work around your life\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eDesignated quarterly Whaleness Days\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eHome office setup; we want you comfortable while you work\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e16 weeks of paid Parental leave\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eTechnology stipend equivalent to $100 net/month\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003ePTO plan that encourages you to take time to do the things you enjoy\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eQuarterly, company-wide hackathons\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eTraining stipend for conferences, courses and classes\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eEquity; we are a growing start-up and want all employees to have a share in the success of the company\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eDocker Swag\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eMedical benefits, retirement and holidays vary by country\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eDocker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eDue to the remote nature of this role, we are unable to provide visa sponsorship.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e#LI-REMOTE\u003c/p\u003e