Senior Account Supervisor/ Account Supervisor

About the Company

We are a leading global communications marketing firm helping business and organizations evolve, promote, and protect their brands and reputations. We are independent and family owned, which allows us the freedom to deliver original thinking and invest in our clients.In Japan, there are about 90 employees based in our office in Roppongi, Tokyo. We create award-winning creative communication programs for our clients for major global and Japanese multinational companies. We have deep expertise and counsel our clients on consumer trends, research, analytics and insights, corporate reputation, health, technology, capital markets, crisis, energy, and government affairs.

The Role

The purpose of this role is to manage the day to day works for our Large/mid Global Clients, our Corporate Team local clients. You will be required to help manage a fast-moving, dynamic team of around 3-7 people of different expertise and work with the team’s leadership members to ensure day-to-day delivery on brief, on time and on budget. In addition to the day-to-day client teams, you will be also working with Edelman’s Integrated Solutions teams (strategic planner, creative and digital. etc.) and our Asia Pacific Workplace Advisory specialist team, including working closely with our Japan-based director, to help solve a diverse set of challenges for Clients and ensuring the integration between all the different parts of the team is working seamlessly.

We estimate that you will spend about 50% on external communications & external brand work and 50% on workplace advisory work relating to the Clients’ employees as the communications audience.

Brand & Corporate Reputation

We are looking for an experienced Sr. Account Supervisor/Account Supervisor having a knowledge of brand building but also corporate reputation and media landscape around traditional media. A successful candidate should have a proven track record of delivering a wide range of project types and always be on top of a complex set of issues. Ideally, this candidate should have an experience in working with large Japanese or non-Japanese international companies and have a passion for various categories including Tech, F&B, Health etc, and great experience working across languages

We’re also looking for someone who isn’t afraid to network and develop new relationships across a wide variety of media and influencer contacts, spanning from broadcast, news, consumer, online and specialist media to individual influencers.

Workplace Advisory with Clients’ Employees as the Communication Audience

We are also looking for someone who has hands-on experience or interest to grow their expertise in communications work with employees as the main

audience. Employees are at the heart of an organization and leaders are increasingly recognizing the need to actively engage and communicate to employees in times of transformation and to achieve high performance. Many multinational companies and Japan-head quartered companies are working with Edelman’s Workplace Advisory team to partner with them to engage and communicate well in modern, employee-centric ways.

In contributing to Edelman’s AI transformation which is underway, the ideal candidate will proactively leverage AI to improve operational efficiency and the quality of deliverables, while maintaining a deep commitment to human intelligence and appropriate incorporation of AI into work.

This is a great job for someone who is a true team player, who enjoys the responsibility of playing a valuable role in a large team, taking pride in delivering incredible work while also able to listen/empathize to our client needs and issues. More than anything we’re looking for someone who is non-hierarchical and happy to dive in.

Corporate and consumer proactive and reactive media relations and crisis and issues management:

BEHAVIORS

Relentless pursuit of excellence

• Serves as a positive role model; supports and respects colleagues, clients and partners; focuses on self-improvement and ensures work is based on strategic insights

• Effectively and consistently manages strengths and weaknesses of self and others; enables self and others to bring the best of their skills and talents to work; is consistently ambitious in setting and achieving goals

• Always takes all feedback as a constructive learning opportunity and acts upon it; enables others to thrive as part of agency life and adapts to others’ styles to do so; ensures excellence is repeated by rigorously identifying and socializing key learnings for all colleagues

Freedom to be constantly curious

• Pushes for creative ideas; is purposeful and enterprising in problem-solving; embraces diverse trends, skills, specialties and viewpoints

• Delivers substantial change for clients and the communities in which we operate; ensures new insights from self and others fuel innovation in agency approach and client work; uses diversity of perspective to elevate client counsel, the agency and own career

• Effectively implements change for clients and agency in a way that demonstrates powerful and unique thinking; uses thoughtful, strategic insights and knowledge to balance risk-taking for clients and the agency; holds others accountable for open-mindedness and embracing diverse viewpoints

Courage to do the right thing

• Ensures work and relationships are founded on open and honest communications; listens and asks the right questions during day-to-day work; upholds creative, ethical and legal standards

• Ensures that client counsel and agency action is always purposeful and challenging; prioritizes the interests of the wider agency; holds subordinates, peers and superiors accountable for demonstrating integrity and ethical behavior

• Demonstrates a strategic and thoughtful approach in challenging others to ask the right questions; prioritizes the interests of client service excellence ahead of individual advancement

The commitment to positively impact society

• Ensures that we perform our work with an environmental conscience and a sense of tolerance, fairness and equality