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customer service retail leadership store operations p&l analysis📋 Description
- Develop regional strategies to meet store goals.
- Expertise on customer service, staffing, ops, and policies.
- Assist labor management with Workforce Planning and Store Ops.
- Lead district-wide teams across NY region.
🎯 Requirements
- 5+ years as multi-unit regional manager in F&B/retail.
- 2+ years leadership in a customer-service role.
- Ability to hire and coach diverse part-time staff.
- Deep knowledge of supply chain, P&L, customer service, and HR.
- Strong organizational, interpersonal and problem-solving skills.
- Experience with baking equipment is a plus.
🎁 Benefits
- Base pay plus quarterly bonus.
- LTIP bonus plan.
- Medical, dental, vision, and pet insurance.
- 401K with company match.
- 3 weeks paid vacation and paid sick time.
- Company laptop and commuter reimbursement; free cookies.
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