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customer service leadership📋 Description
- Lead regional strategies to hit store financial, ops and service goals
- Provide expertise on customer service, staffing, store operations and policies
- Help manage labor with workforce planning and ops teams
🎯 Requirements
- 5+ years as multi-unit regional manager in F&B, restaurant, hospitality, or retail
- 2+ years leadership in customer-service roles
- Hire and coach diverse part-time staff
- Knowledge of supply chain, P&L, customer service, compliance, HR
- Strong organizational, interpersonal and problem-solving skills
- Baking/bakery equipment experience a plus
🎁 Benefits
- Competitive base pay plus quarterly bonus
- Enrollment in LTIP bonus plan
- Comprehensive medical, dental, vision and pet insurance
- 401K with company match
- 3 weeks paid vacation and paid sick time
- Free cookies and commuter reimbursement
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