Distribution Customer Support Specialist, Content/Insights, AMER, Canada

📋 Description

• Provide excellent customer service via phone, chat, email
• Set up and confirm distribution orders; vet content and confirm details
• Be the point of resolution whenever possible
• Educate clients on PR Newswire products and procedures
• Meet or exceed activity metrics
• Navigate Salesforce, NetSuite, Microsoft Office and other platforms

🎯 Requirements

• Bachelor’s Degree required
• At least 1 year customer service experience
• Excellent communication skills
• Strong phone contact handling and active listening
• Multi-task, prioritize, and manage time effectively
• Flexible with schedule; some OT/holiday coverage

🎁 Benefits

• State-of-the-art office
• Medical, dental, vision
• FSA (Health & dependent care)
• Life and disability insurance
• 401(k)
• Flexible PTO and work arrangements