Distribution Customer Support Specialist

📋 Description

• Provide excellent customer service via phone, chat, and email.
• Set up and confirm distribution orders; vet content; confirm details with clients.
• Counsel clients on PR Newswire products, services, and procedures.
• Navigate Salesforce, NetSuite, Microsoft Suite, and other platforms.
• Be the point of resolution whenever possible.
• Meet metrics; adapt to different customers and high-pressure situations.

🎯 Requirements

• Bachelor's Degree required.
• At least 1 year of successful customer service experience.
• Excellent communication skills.
• Strong phone contact handling and active listening.
• Detail oriented, goal driven.
• Must be flexible with schedule with some OT and holiday coverage required.

🎁 Benefits

• State-of-the-art office.
• Medical, dental, vision.
• FSA (Health & dependent care).
• Life and disability insurance.
• 401(k).
• Flexible PTO and work arrangements.