Related skills
fraud bpo mastercard disputes regulatory compliance📋 Description
- Manage daily back-office disputes operations across debit and card.
- Serve as SME for escalations needing advanced investigations.
- Identify opportunities; build business cases; prioritize initiatives.
- Perform root-cause analysis; create quick workarounds; drive fixes.
- Collaborate with product teams on launches and dispute processing impacts.
- Deliver on operational strategy and optimize case management; report progress.
🎯 Requirements
- 5+ years as an operations leader in disputes/fraud.
- Experience managing large back-office operations and BPO vendors.
- Knowledge of fraud/disputes lifecycle and Mastercard chargebacks.
- Knowledge of regulatory requirements (Reg E and Reg Z).
- Able to manage competing priorities; act like an owner.
- High integrity; detail oriented; self-motivated; analytical.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!