Related skills
fraud mastercard disputes regulatory compliance ledger_reconciliation📋 Description
- Manage daily accounting exceptions and failure queues in disputes.
- Review and resolve money movement queues due to special account status.
- Provide feedback to operations on manual errors causing exceptions.
- Be a subject matter expert to resolve escalations needing investigations.
- Identify opportunities to improve quality and efficiency.
- Perform root cause analysis and drive quick, permanent solutions.
🎯 Requirements
- 3-5+ years in disputes/fraud space
- Knowledge of transaction posting and ledger reconciliation
- Industry best practices (fraud & disputes lifecycle) and Mastercard rules
- Regulatory requirements (Regulation E and Regulation Z)
- Comfortable managing competing priorities and urgent requests
- Act-like-an-owner mentality
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