Disputes Investigator, Banking

📋 Description

• Investigate escalated fraud and merchant disputes per Reg E and Reg Z
• Review customer activity and docs to determine dispute outcomes
• Communicate with internal partners to resolve complex cases
• Identify trends and share findings to improve processes
• Maintain accurate case documentation and meet quality standards
• Collaborate with Compliance, Fraud, Card Ops, and Support as needed

🎯 Requirements

• 2+ years of experience resolving disputes or investigations
• Working knowledge of Visa, Mastercard, ACH, and ATM networks (e.g., MoneyPass)
• Strong analytical and problem-solving skills with structured thinking
• Experience investigating fraud-related issues is a plus
• Experience supporting customers via email or chat is a plus
• Familiarity with Salesforce or similar case management systems is a plus

🎁 Benefits

• Challenging, high-impact work to grow your career
• Performance-based pay with bonuses, equity, and 401(k) matching
• 100% paid health insurance for employees; 90% coverage for dependents
• Lifestyle wallet — flexible benefits for wellness and learning
• Employer-paid life and disability insurance, fertility and mental health benefits
• Time off including holidays, PTO, sick time, and parental leave