Related skills
crm payments sql google sheets excel📋 Description
- Own the disputes lifecycle from intake to resolution.
- File disputes with card networks and meet deadlines.
- Investigate claims via data, policies, and network rules.
- Run SQL-based checks to validate details and evidence.
- Draft clear, evidence-backed dispute responses.
- Track progress and deadlines across active cases.
🎯 Requirements
- 3-5 years hands-on card disputes experience
- Strong Visa/Mastercard dispute knowledge
- Comfort with data; basic SQL queries for investigations
- Excellent attention to detail and analytical skills
- Clear written/verbal communication; persuasive responses
- Experience handling high-volume disputes under deadlines
🎁 Benefits
- Unlimited time off with a 10-day minimum
- Flexible working; home office stipend
- Comprehensive benefits: health, dental, vision, life
- 401(k) with 4% company match
- Equity option plan
- Rain Cards for testing core products
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