Disputes Analyst

📋 Description

• Carry out Marqeta's Dispute and Chargeback services for clients.
• Analyze incoming disputes and submit chargebacks to the relevant network.
• Manage escalated issues from various sources and oversee offshore team inquiries.
• Ensure tasks are completed within defined service level agreements.
• Hybrid role: hybrid work model Tue, Wed, Thu onsite from Warsaw.
• Coordinate with Issuing Bank partners to ensure regulatory compliance.

🎯 Requirements

• 2-3+ years of relevant experience (financial services, payment industry)
• 2+ years of disputes processing experience (issuing or acquiring side)
• Strong understanding of Card Network regulations (VISA, MC and SMS) related to chargeback processing
• Working knowledge of EU Regulations, data privacy and other regulatory requirements for dispute management
• Able to work independently with high-volume caseloads processed with high quality
• Experience in direct customer interaction; ability to talk through complex cases and render positive outcomes

🎁 Benefits

• Monthly stipend for home office equipment and connectivity
• Annual development stipend to support your growth and development
• Pension Scheme provided by Allianz
• Employee health through Luxmed with employee cover paid at 100% by Marqeta
• 4 floating holidays, as additional paid days off to your annual leave entitlement
• In-office amenities including drinks, snacks, wellness room, and community events onsite