Related skills
customer service excel scheduling kpis access📋 Description
- Receive and schedule work orders from customers and operations.
- Plan and prioritize work orders based on priority and resource availability.
- Communicate necessary details to resources to complete each work order.
- Monitor work order status from dispatch to close-out.
- Document progress in ticketing software including times and issues.
🎯 Requirements
- High School diploma or equivalent
- 1+ year of customer service experience
- Strong verbal and written communication
- Proficient with Outlook, Excel, Access, and Word
- Experience with ticketing software and PMO processes
- Ability to work independently and in a team
🎁 Benefits
- Full Benefits
- Medical
- Dental
- Vision
- 401K match
- 28 PTO Days including company holidays
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