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Overview
Queue Coordinator at DISCO in Gurugram, India. This on-site role supports core operations by coordinating incoming requests, prioritizing tasks, and routing to the appropriate teams. The successful candidate will monitor queues, track response times, and communicate status updates to internal stakeholders. You will collaborate with cross-functional teams to maintain efficient workflows and deliver high-quality service.
Responsibilities
- Monitor and manage service queues
- Prioritize requests and route to the correct teams
- Track SLA metrics and provide status updates
- Maintain clear communication with internal teams and customers
- Assist with process improvements and documentation
Requirements
- Strong organizational and communication skills
- Ability to multitask in a fast-paced environment
- Proficiency with basic data entry and spreadsheets
About DISCO
DISCO is a leading company focused on delivering operational excellence and exceptional customer experiences.
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