Director, Workforce Management

📋 Description

• Design, build, and refine data-driven staffing models to support airport operations nationwide
• Develop short-term and long-term demand forecasts using trend analysis, seasonality, growth projections, and scenario modeling
• Partner closely with Regional VPs and GMs to implement staffing plans and drive accountability against labor targets
• Collaborate closely with Finance to align labor strategy with budgets, forecasts, and expense management goals
• Partner with the People team on workforce planning inputs including hiring targets, retention trends, commission structuring, and workforce initiatives
• Optimize labor allocation to balance service excellence, member experience, and financial performance

🎯 Requirements

• Bachelor's degree with 8+ years of workforce management experience supporting a large, geographically distributed hourly workforce
• Proven ability to design staffing models, demand forecasts, and labor optimization strategies
• Excellent financial acumen with experience managing labor against P&L targets; commission-based compensation structures a plus
• Ability to partner and influence cross-functionally with senior operational leaders, Finance and the People team
• Excellent executive presence with experience presenting complex insights to C-suite leadership and driving alignment on high-impact decisions
• Experience with workforce planning and analytics tools along with advanced Excel / Google Sheets and PowerPoint / Google Slides skills

🎁 Benefits

• Catered lunches every day and fully stocked kitchens
• Stipends and reimbursement programs for well-being and learning & development
• Comprehensive healthcare plans
• Family-building benefits (fertility and adoption/surrogacy support)
• Flexible time off and annual wellness stipend
• 401(k) retirement plan with employer match