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integrations analytics datadog devops monitoring📋 Description
- Manage, mentor, and develop a team of Support Engineering Managers and their engineers.
- Own team metrics and performance; partner with upper management and HR.
- Provide strategic guidance to Managers on regional projects and timelines.
- Assist recruiting to hire top talent in LATAM; meet quarterly hiring targets.
- Oversee onboarding and development of Technical Support Engineers.
- Drive cross-functional initiatives to boost productivity and processes.
🎯 Requirements
- People management and mentorship for a team of Technical Support Engineers.
- Strong customer-centric mindset and analytical decision making.
- Experience implementing scalable processes and workflows.
- Ability to manage escalations and coordinate cross-functional teams.
- Experience in deploying or supporting monitoring/DevOps tooling.
- CS or Engineering degree preferred.
🎁 Benefits
- Generous and competitive benefits.
- New hire RSUs and employee stock purchase plan.
- Career development and pathing opportunities.
- Product training to deepen product knowledge.
- Strong onboarding and cross-department mentoring.
- Friendly and inclusive workplace culture.
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