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crm salesforce jira ai erp📋 Description
- Scale and evolve Tier 1 Technical Support for a global customer base
- Define strategy, structure, and operations framework for high-quality support
- Lead through leaders; drive operational excellence and metrics
- Leverage AI and automation to transform support delivery
- Partner with Product, Engineering, Sales, and CS to ensure a great customer experience
- Build a high-performing, future-ready support organization
- Location: Peachtree Corners, GA (Greater Atlanta Area) / Scottsdale, AZ
🎯 Requirements
- 10+ years in technical support or customer ops with tiered, high-volume leadership
- Proven scale: global or high-growth organizations
- Strong knowledge of CCaaS, CRM, ERP, WFM and modern support tools
- AI, automation, or digital transformation experience in support
- Ability to establish dashboards, metrics, and performance reporting
- Deep understanding of internet networking, hardware, software troubleshooting
- Excellent executive presence; able to influence across levels
- Bachelor's degree in technical field or equivalent experience
- Must pass CJIS background check
🎁 Benefits
- Competitive salary and 401k with employer match
- Paid time off
- Robust parental leave policy
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional and Mental Wellness support
- Learning and Development programs
- And yes, we have snacks in our offices
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