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cloud azure aws gcp tcp/ip📋 Description
- Lead a global, high-performing technical support team.
- Drive product improvements via data insights and proactive support.
- Collaborate with Engineering, Product, Operations, and Sales.
- Develop and execute a support strategy focused on outcomes.
- Manage regional teams to meet or exceed SLAs.
- Foster accountability, technical expertise, and continual improvement.
🎯 Requirements
- 15+ years in technology and enterprise tech support.
- 10+ years leading tech support orgs with managers and senior staff.
- Cloud-based support ops leadership with strong service delivery.
- Deep networking knowledge: TCP/IP, DNS, DHCP, subnetting.
- AWS, Azure, and GCP expertise; cloud architecture and systems integration.
- Bachelor’s degree in CS, Networking, or related field (or equivalent).
- Strong executive communication; ability to influence stakeholders.
🎁 Benefits
- NiCE-FLEX hybrid model: 2 days in office, 3 days remote weekly.
- Global, growing company with opportunities across roles and locations.
- AI-enabled support initiatives and data-driven decision making.
- Collaborative culture, cross-functional leadership, and customer focus.
- Equal opportunity employer and inclusive workplace.
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