Related skills
payments debugging sql rest apis📋 Description
- Define and scale Boulevard's Tier 3 Technical Support Eng.
- Own the vision to enable enterprise growth and reliability.
- Collaborate with Engineering, Product, CX, and Support to improve supportability.
- Build cross-functional leadership and future domains.
- Establish operating model for complex issue resolution and integrations.
- Define success metrics: resolution quality, CX, escalations, prevention.
🎯 Requirements
- 8+ years in Technical Support Engineering or similar roles.
- 3–5+ years leading SaaS teams.
- Experience building and scaling engineering-adjacent functions.
- Cross-functional collaboration with Engineering and Product.
- Enterprise experience with complex integrations.
- Executive communication with senior leadership and customers.
🎁 Benefits
- 401(k) match with dental, medical, vision, and life insurance.
- Flexible vacation policy.
- Fully remote with monthly work-from-home stipend.
- Family planning resources and related support programs.
- Equity: grow with Boulevard.
- Boulevard Bucks Learning and Development to explore markets.
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