Director, Technical Services

📋 Description

• Lead and scale Sales Engineering, Implementation (Launch), and PS teams.
• Define and implement high-value PS offerings and pricing with RevOps.
• Build a data-driven, scalable framework for adoption and time-to-value.
• Ensure technical success from first demo through launch and post-launch.
• Collaborate with Product, Engineering, and Sales to align tech with GTM.
• Launch key projects and drive feature adoption initiatives.

🎯 Requirements

• 10+ yrs in technical customer-facing roles; 5+ in SaaS leadership.
• Proven leader of multi-disciplinary teams; hiring and retaining talent.
• Deep SaaS depth; comfortable with APIs, SSO, webhooks, complex integrations.
• Strategic thinker; designs scalable processes for 1000+ customers.
• Strong communicator; can engage execs and engineers alike.
• Nice-to-have: LMS exp; built PS org; Salesforce/Jira/Zendesk.

🎁 Benefits

• Employee share purchase plan and equity options.
• Flexible work: remote Canada, Vancouver HQ, or coworking spaces.
• Learn and Grow fund for conferences, courses, and growth.
• Home office setup with a MacBook Pro and equipment budget.
• 3 Paid Volunteer Days each year.
• Health, vision, and dental benefits from Day 1.