Related skills
payments networking swift sepa ach📋 Description
- Lead a distributed, global technical services support team.
- Define and evolve production support policies for Ripple's payments network.
- Coordinate with customers, Product Management and Engineering on issues and priorities.
- Manage two regional managers across Americas/Europe and APAC/MEA.
- Align with leadership to ensure a reliable production experience.
- Mentor and coach managers and individual contributors.
🎯 Requirements
- Proven experience leading large global teams.
- 10+ years supporting/managing complex service workloads.
- Excellent leadership and decision-making under pressure.
- Strong ownership and customer-centric mindset.
- 4+ years in supervisory/management technical roles.
- Excellent written and verbal communication.
- Knowledge of banking data standards: ACH, SWIFT, SEPA.
- Strong collaboration with Product/Engineering in Agile.
- Knowledge of enterprise hardware/software, OS, networking, and integration.
- Understanding of payment flows and cross-border processing; digital assets a plus.
🎁 Benefits
- Competitive salary, bonuses, and equity.
- Benefits: health, retirement, family planning.
- Employee giving match.
- Mobile phone stipend.
- Generous vacation and parental leave policies.
- Wellness programs and onsite/virtual programming.
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