Related skills
salesforce tableau jira confluence ai📋 Description
- Lead TPMO initiatives for Customer Support and cross‑dept programs.
- Partner with CS leadership to define scope, roadmap, metrics.
- Manage competing priorities; pivot as requirements change.
- Drive tooling, process improvements, and delivery quality.
- Implement AI-powered automation and self-service for customers.
- Ensure SDLC standards for Support Tooling (requirements, UAT, deployment).
🎯 Requirements
- 7–10+ years in Support Strategy or TPM with 5+ years managing people
- 7–10 years with engineering/technical teams; manage roadmaps
- Track record supporting global or large-scale Support orgs
- Deep knowledge of Salesforce, Tableau, Power BI, Jira and Confluence
- Operational mindset with strategic outlook; zoom in/out
- Exceptional written and verbal communication; simplify complexity
🎁 Benefits
- Hybrid work options across Austin, Lisbon, London
- Leadership growth in Technical Program Management
- Inclusive, equal-opportunity employer with accommodations
- AI-powered automation project exposure
- Work on large-scale internet infrastructure projects
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