Related skills
salesforce saas quality assurance jira ai📋 Description
- Lead Tier 1 Technical Customer Care in the Bloomington center.
- Apply QA standards across teams for CSAT, SLA, and ASA.
- Develop strategy with KPIs and clear documentation.
- Drive process and technology optimization for quality.
- Operationalize AI-enabled service tools and workflows.
- Own performance outcomes and escalation governance.
🎯 Requirements
- 10+ years leading high-volume contact centers or healthcare tech.
- 5+ years managing SaaS support teams.
- Extensive experience in multi-channel call center operations.
- Experience with Salesforce Service Cloud and Jira.
- Strong Windows proficiency and remote troubleshooting.
- Understanding of AI-enabled call center tech.
🎁 Benefits
- Health plans
- Paid time-off
- Company holidays
- 401K with company match
- Other company programs
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