Director, Technical Account Management

📋 Description

• Establish service standards, QBR cadences, partner communication protocols, and escalation frameworks across the TAM team
• Build and maintain a Technical Account Management department spanning NinjaTrader business units
• Serve as executive sponsor and escalation point for NinjaTrader’s highest-revenue and most complex partner relationships
• Lead executive business reviews with C-level and VP stakeholders at key partner organizations
• Own team KPIs including TTFT, NRR, partner satisfaction, and SLA performance
• Collaborate with Engineering and Product to surface blockers, prioritize inputs, and influence the partner roadmap

🎯 Requirements

• 8+ years in a technical customer-facing role (TAM, Solutions Eng, Customer Success, or TPM) in SaaS/fintech/market data
• 3+ years in people management leading technical teams
• Proven experience managing complex B2B executive-level relationships with measurable outcomes
• Demonstrated ability to build organizational structure from scratch, define roles, set standards, and hire to a model
• Deep familiarity with RESTful APIs, OAuth, JSON, WebSockets, and cloud platforms (GCP, AWS, Azure)
• Exceptional executive presence with ability to lead high-stakes partner conversations and de-escalate crises

🎁 Benefits

• Generous PTO
• 7 Paid Holidays annually + 5 Conditional Holidays annually
• 1 Service Day Annually
• 401k with 3.5% Company Match
• Paid Parental Bonding Leave
• Health, Vision, Dental Coverage