Related skills
customer success salesforce cross-functional collaboration renewal data-driven📋 Description
- Own retention and growth of AlertMedia’s high-value accounts
- Build executive relationships with senior stakeholders
- Identify and mitigate risks to ensure retention
- Lead renewal strategy in partnership with Sales and Finance
- Drive account expansion through new use cases
🎯 Requirements
- 8+ years in CS/Account Mgmt for enterprise accounts
- 3+ years leading CS teams for enterprise/strategic accounts
- 3 years using Gainsight daily (data entry & dashboards)
- 3 years using Salesforce as primary system of record
- Strong executive presence with VP/C-level stakeholders
- Data-driven, ROI-focused; cross-functional collaboration
🎁 Benefits
- Competitive base salary + company bonus program
- Generous paid time off and parental leave
- Health, dental, vision, and life insurance for employees
- 401K with generous company match
- Career development and Learning & Development support
- Downtown Austin office with views and amenities
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