Director, Solutions Strategy & Operations

📋 Description

• Embed with CS and Field Engineering to design workflows.
• Design segmentation models for teams and AEs.
• Build compensation frameworks, metrics, and quotas.
• Operationalize tooling and data into scalable processes.
• Partner with Finance on headcount modeling and coverage.
• Hire, manage, and grow a high-performing team.

🎯 Requirements

• Experience in Customer Success Ops or GTM Ops, ideally in hypergrowth.
• Scaled CS or post-sales org through inflection points.
• Strong technical foundation with Salesforce data, dashboards.
• Build-first mentality; prioritize right solution over off-the-shelf.
• Modern tooling instincts; systems that teams actually adopt.
• Managed a team and stayed hands-on in a high-velocity environment.