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crm forecasting marketing automation ai data-driven📋 Description
- Lead adoption, expansion, renewal for mid-market/commercial customers
- Build scalable, data-driven CS ops with digital engagement
- Own GRR and NRR metrics across segments
- Partner with Sales to drive expansion through scalable motions
- Define segmentation across ARR, complexity, lifecycle, product
- Develop lifecycle journeys: onboarding, adoption, renewal, expansion
🎯 Requirements
- 8+ years in Customer Success or GTM roles, with 5+ in leadership
- Experience managing mid-market or commercial segments at scale
- Proven GRR/NRR retention and expansion results
- Design scalable coverage models and digital CS strategies
- Strong forecasting, segmentation, and productivity management
- Experience using CS platforms, CRM, and marketing automation tools
🎁 Benefits
- Flexible remote work model
- Professional development stipend
- Comprehensive health and parental leave plans
- Equity and above-market total compensation potential
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