Director, Risk Assessment & Mitigation

📋 Description

• Head the Risk Assessment & Mitigation Program (RAMP) to stabilize key accounts.
• Embed within Sales, CS, and Renewals to mitigate risks and drive steady state.
• Lead the rapid-response team for high-value, at-risk customers.
• Manage RAMP Managers for top-priority accounts and plans.
• Architect risk signals; guide Data & Insights to surface churn indicators.
• Define requirements for a Risk Command Center dashboard.

🎯 Requirements

• 10+ years in CS, Renewals, Sales, or Ops at a high-growth SaaS company.
• Data strategist who guides stakeholders to data-driven decisions.
• Process integration specialist; improve cross-functional workflows without shadow processes.
• Diplomatic leadership; influence without authority across teams.
• Crisis navigation; remain objective during high-pressure escalations.

🎁 Benefits

• Comprehensive health, dental, and vision coverage.
• 401(k) and competitive retirement benefits.
• Social impact and community at Okta.
• Some roles may require travel for onboarding.