Related skills
forecasting customer success saas renewals process improvement📋 Description
- Lead the global Renewals team within Customer Success.
- Forecast, track, and secure renewals; identify renewal risk.
- Design and execute the global renewals strategy with Sales and CS.
- Own renewal retention forecast; report status to Chief Customer Officer.
- Partner with Account Executives and CS Directors to manage renewal escalations.
- Drive process improvements and scale renewal operations.
🎯 Requirements
- 6+ years experience in sales/renewals management
- 4+ years experience with subscription software
- Data-driven with a dedication to process improvement
- Proven renewal/account management track record
- Strong cross-functional collaboration across global teams
- Ability to coach and mentor renewal specialists
🎁 Benefits
- Inclusive, diverse, and DEIB-focused culture
- Opportunity to lead a global renewal organization
- Cross-functional collaboration with Sales and Customer Success
- Clear path for career growth and development
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