Related skills
forecasting customer success saas renewals process improvement📋 Description
- Lead a renewals team within Customer Success; forecast renewals.
- Identify renewal risk and design global renewals strategy.
- Partner with Sales VPs and Customer Success Directors on escalated renewals.
- Own renewal retention forecast; report account status to CCO.
- Collaborate with Sales and CS to manage escalated renewal issues.
- Drive processes to improve productivity and scale renewals.
🎯 Requirements
- 6+ years leading renewals management.
- Deep renewal cycle and sales process knowledge.
- SaaS/Enterprise sales model and customer lifecycle metrics.
- Data-driven with focus on process improvement.
- Strong cross-functional collaboration skills.
- Proven renewals/account management success.
🎁 Benefits
- Global, diverse, inclusive culture with DEIB.
- Opportunity to impact a Fortune 50-scale customer base.
- Leadership role within a global renewals team.
- Collaborative environment with Sales and Customer Success.
- Challenging, high-impact work at a fast-growth SaaS company.
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