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forecasting customer success saas renewals ai

📋 Description

  • Lead renewals team to drive retention, revenue predictability, and operational excellence.
  • Leverage AI tools and data to forecast renewals and identify churn or growth opportunities.
  • Lead and scale Renewals Managers; improve forecasting rigor and lifecycle ownership.
  • Collaborate with CS, Sales, Finance, Legal for seamless renewals balancing value and revenue.
  • Advance value and scalability via proactive renewal management.

🎯 Requirements

  • Bachelor’s degree required
  • 10+ years SaaS renewal/sales experience
  • 4+ years people leadership (managers or senior ICs)
  • Proven GRR/NRR success in $100M+ ARR environments
  • Strong forecasting discipline with high accuracy
  • Experience building renewals functions, segmentation, cadences
  • Navigate and influence across Sales, CS, Finance, Ops
  • AI-based insights adoption to improve outcomes

🎁 Benefits

  • Health, dental, and vision coverage
  • 401K with company matching
  • Parental leave policies
  • Employee Assistance Program (EAP)
  • Wellness programs
  • Unlimited vacation policy
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