Director - QualityDocs Strategy

📋 Description

• Define KPIs, utilization metrics, and success frameworks for QualityDocs adoption.
• Lead strategic webinars/workshops to gather insights influencing product maturity.
• Deliver ROI-focused case studies and value models for feature adoption.
• Create high-impact collateral to push process optimization.
• Translate capabilities into Day-in-the-Life transformations for execs.
• Identify leading indicators by industry to spot at-risk customers.
• Partner with post-implementation and consulting teams for improvement services.

🎯 Requirements

• 2+ years in customer-facing roles (consulting, solution consulting, etc.)
• 5+ years with document management systems supporting Quality and GxP.
• Proficiency in document management, product lifecycle, and adoption challenges.
• Ability to perform data analysis and develop KPI dashboards.
• Ability to engage Quality and IT staff across org sizes.
• Travel up to 20% for customer meetings/presentations.

🎁 Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company-paid holidays
• Retirement programs
• 1% charitable giving program